Payment Due Date and Late Fees

All payments are due on the first of the month. As long as payments are made by the 16th of the month, a late fee will not be assessed. If a monthly payment is not made by 6pm MT the last business day of the month, it will be reported to the credit bureaus.

May 2020 Payments

The May 1, 2020 payment must be made by 6pm MST on Friday, May 29, 2020. May 2020 payments made after 6pm MST will not post until June 1, 2020 and will be reported as delinquent to the credit bureaus. *unless the loan is on a special forbearance plan*

How do I know if I'm enrolled in the Special Forbearance Plan?

To check your registration status in the Special Forbearance Plan, log in to Borrower Connection.

If you are registered, you will see a message at the top of My Loans that says, You are registered for the Special Forbearance Plan.

If you are not registered, you will see a message directing you to a page that gives you information about the plan, so you can decide if it's right for you.

Experiencing financial hardship because of the COVID-19 outbreak?

HomeLoanServ is committed to helping you in any way we can through these uncertain times. Learn more about the forbearance plan and get important updates on payment options and relief programs here.

Win a $100 Gift Card

Sign up for Automatic Bank Draft or AutoPay and you’ll automatically be entered to win a $100 home improvement store gift card. A winner is selected each quarter. It’s the most convenient and easy way to make your payment each month. Log in and sign up today.

Homeowners Insurance

It's time for many homeowners insurance policies to renew. Please contact your agent and verify that they have HomeLoanServ listed as the mortgagee and that they have your HomeLoanServ loan number listed on your policy. This will help expedite the process of getting your renewal premium paid on time.

Two-Step Login Helps Keep Your Information Safe

Two-step login is an extra layer of security to make sure you’re the only one who can access your account, even if someone else knows your password. It adds an extra step to your basic login procedure. Borrower Connection is now secured through a two-step login process. Each time you log in, you will be asked to enter a username and password as well as an additional six-digit code, which you can choose to receive by email, text, or phone call.

For your security, after five failed login attempts, your account will be locked. To prevent this, we suggest using Forgot Username or Forgot Password to update your login information after your third failed attempt. If you get locked out, wait ten minutes and your account will automatically be unlocked.

Please be aware that HomeLoanServ never accepts credit cards to make your monthly mortgage payment.