Borrowers
To contact our customer service department with any loan questions or if you are having trouble logging into your online account, please send us an email or call us using the information provided on this page.
Visit our FAQ page for answers to commonly asked questions.
EMAIL CUSTOMER SUPPORT:
TOLL FREE PHONE NUMBER:
MAIL PAYMENT TO:
HomeLoanServ
P.O. Box 24045
Seattle, WA 98124-0045
PAYMENT DROP OFF AND OVERNIGHT MAILING ADDRESS:
565 W MYRTLE STREET
BOISE ID 83702
CORRESPONDENCE ADDRESS:
PO BOX 7899
BOISE ID 83707
CUSTOMER SERVICE:
Our hours of operation are
Monday - Friday
8:00 A.M. - 5:00 P.M. MST
We are closed on certain holidays.
CUSTOMER SERVICE FAX NUMBER:
(208) 336-6474
GENERAL/LOAN COUNSELOR FAX NUMBER:
(208) 331-4800
HOMEOWNERS INSURANCE FAX NUMBER:
(888) 218-9257
HOMEOWNERS INSURANCE EMAIL:
INSURANCE MORTGAGEE CLAUSE:
HomeLoanServ ISAOA/ATIMA
PO Box 818009
Cleveland, OH 44181