HomeLoanServ Borrower Connection

Special Forbearance Options

To register for, check in with, or be removed from your Special Forbearance Plan, please enter your First Name, Last Name, Email, Loan Number, the last 4 digits of the Social Security Number of the primary borrower on the account, and Zip Code of the property address.

Request special forbearance due to COVID-19. 30-day check-in. I am currently on a forbearance plan and am still affected. I would like to continue in my forbearance plan. My circumstances have improved. I would like my loan to be reviewed for a payment deferral or permanent loan modification. I request to be removed from the forbearance plan and I am current on my monthly payments. I request an extension to my existing COVID-19 forbearance plan.

OTHER COVID-19 RESOURCES AND FAQS

Having issues? Contact Customer Service at 800-526-7145.

To check your registration status in the plan, log in to Borrower Connection.

If you are enrolled for automatic payments, they will be suspended if you register for this plan.

September 1, 2020 payment

The September 1, 2020 payment must be made by 6pm MST on Wednesday, September 30. September 2020 payments made after 6pm MST will not post until October 1, 2020 and will be reported as delinquent to the credit bureaus. *unless the loan is on a special forbearance plan*

Payment Due Date and Late Fees

All payments are due on the first of the month. As long as payments are made by the 16th of the month, a late fee will not be assessed. If a monthly payment is not made by 6pm MT the last business day of the month, it will be reported to the credit bureaus.

Experiencing financial hardship because of the COVID-19 outbreak?

HomeLoanServ is committed to helping you in any way we can through these uncertain times. Learn more about the forbearance plan and get important updates on payment options and relief programs here.

Win a $100 Gift Card

Congratulations to Kelsey Williams of Davenport, Iowa! Kelsey recently signed up for AutoPay and is this spring’s winner of a $100 gift card to a home improvement store. Login above and click on “Manage AutoPay” to sign up today and you could be our next winner. Plus, it’s the easiest and most convenient way to make your payment each month.

Homeowners Insurance

It's time for many homeowners insurance policies to renew. Please contact your agent and verify that they have HomeLoanServ listed as the mortgagee and that they have your HomeLoanServ loan number listed on your policy. This will help expedite the process of getting your renewal premium paid on time.

Two-Step Login Helps Keep Your Information Safe

Two-step login is an extra layer of security to make sure you’re the only one who can access your account, even if someone else knows your password. It adds an extra step to your basic login procedure. Borrower Connection is now secured through a two-step login process. Each time you log in, you will be asked to enter a username and password as well as an additional six-digit code, which you can choose to receive by email, text, or phone call.