Special Forbearance Options
To be removed from your Special Forbearance Plan, please enter your first name, last name, email, loan number, the last four digits of the Social Security number of the primary borrower on the account, and zip code of the property address.
To check in with your Special Forbearance Plan, please call 800-526-7145.
Before you select an option, please check to see if you are eligible for mortgage assistance that could help stabilize your situation. Click here for more information.
Several states offer mortgage payment assistance to eligible homeowners who have been affected by COVID-19. Click on your state to apply and learn more about eligibility requirements.
- Idaho (Ada County residents only)
- New Mexico
- South Dakota
- Washington (Pierce County residents only)
Having issues? Contact Customer Service at 800-526-7145.
To check your registration status in the plan, log in to Borrower Connection.
If you are enrolled for automatic payments, they will be suspended if you register for this plan.